Chaos at the Paul Kalkbrenner concert: dissatisfied fans complain about ticket problems!
Chaos at the Paul Kalkbrenner concert: dissatisfied fans complain about ticket problems!
Findorff, Deutschland - On June 10, 2025, a highly expected concert by the DJ Paul Kalkbrenner took place on the Bürgerweide in Bremen. Many fans, including Jesper Theis and his friends, were looking forward to the evening, but the event also brought with it some problems in addition to musical highlights.
The group had got "Front-of-Stage" tickets, which should secure access to a special area in front of the stage. When admission, however, Jesper Theis met an unexpected problem. One false scan of his ticket led him to be denied access to this privileged area. Despite the attempts to clarify the situation, the group had to remain in the regular visitor area. Raymond Colonel, project manager of the organizing Würzburger AC2B GmbH, commented on the incident and emphasized that there is normally a separate input for front-of-stage tickets and that there should be a change from the wrong entrance.
Problems with the payment system
Not only did the admission caused resentment among the visitors, the payment system also left a lot to be desired. As part of the event, a “cashless card” was paid exclusively, which was common for some fans, but was unusual and impractical for others. Cash or card payment were not possible. This form of payment has been used by AC2B since 2023 to simplify payment processing and reduce garbage.
The problem of returning the deposit was particularly annoying for many visitors. The deposit could only be booked back to the card with which the drink was paid, which led to further complications. Theis reported his resentment about these difficulties, even if he finally received his repayment. In social media, numerous other concert goers were similar, which pointed out that not only the personal experience of an individual should be taken very seriously by the organizers.
cashless: a double -edged sword
The use of cashless systems that are so trendy has risen sharply in particular since the pandemic. According to a release of Tappit, 66 % of fans have concerns about hygiene at events, and 63 % are concerned about health risks. Cashless payments are an effective way to minimize the spread of diseases. Numerous organizers, such as AC2B, are now relying on various models from cashless payments to meet the needs of the audience. This includes contactless bank cards and mobile payment methods, which are particularly popular with the younger generation.
Although the goal of enabling quick and uncomplicated payment processing is quite positive, it turns out in Bremen that the implementation of such systems should be well thought out and adapted to the conditions on site.
In summary, it can be said that Paul Kalkbrenner's concert offered an exciting experience, but also shows that there is still room for room for improvement when planning major events. Fans not only want good music, but also a smooth process in ticketing and payment processing, which the organizers should keep in mind in the future.For more information about Pay-Systems and current trends in the field of cashless payments, you can also look at the [cashless payments guide of tappit] (https://tappit.com/resources/blog/the-cashless-guide-everything-you-need-to- know) Read payment systems at festivals] (https://vr-payment.de/paymentpower-magazin-beard
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| Ort | Findorff, Deutschland |
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